CONFIRMATION

 

• Successful online bookings will receive an automatic confirmation via email.
• No further confirmation is required.
• The internet booking system is directly linked to the reservation software, and the customer will only be contacted if a Bonville Golf Resort staff member has a query regarding a booking. If a confirmation email is not received, the customer must check that the email entered is correct. Queries, questions or problems with the Bonville Golf Resort Booking System please telephone 02 6653 4544. The customer is required as proof of booking to provide the reference number or the credit card used to secure the booking at the time of registration to the reservations staff.
• Bonville Golf Resort reserves the right to alter tee times without notice due to circumstances outside of Bonville Golf Resort’s control. (E.g. lightning, slow play, course renovations).

 

TEE TIME MODIFICATIONS

 

• • Bookings cannot be modified online. Modifications to tee times can be made by calling the Pro Shop on 02 6653 4544 or sending a detailed email to proshop@bonvillegolf.com.au together with a copy of the original confirmation email. No guarantee can be given for the requested date/time.
  • Should the customer not be able to confirm a re-scheduled tee time, a refund will be provided.
  • Should a players of a prepaid booking become unable to play, they are able to cancel their booking via their public profile and receive a credit note. To redeem the ‘credit’ the customer is required to reschedule the tee times at a mutually agreed time. Credit notes are issued for tee times only. Should a prepaid player wish to receive a refund, the Pro Shop must be advised. Should the Pro Shop not be advised, Bonville Golf Resort reserves the right to refuse refund for this non played tee time.
  • In the event that a player does not show, no refund will be given for the “no show” player. Should a player become unable to play, the Pro Shop must be advised prior to the tee time, if not advised prior to the tee time, Bonville Golf Resort reserves the right to refuse refund for this non played tee time.
  • You must check in at the Pro Shop a minimum of 15-20 minutes before your tee time is due to start, should you not arrive and register with the Pro Shop, you may risk the cancellation of your tee time, in this event a refund will not be given.
  • Refunds will only be paid towards the credit card used to secure the booking. In the event of a refund the credit card details must be supplied with the corresponding security pin number.
  • After the confirmation of credit card details, refunds will be issued within 7 working days.
  • Bonville Golf Resort reserves the right to remove customers from the course if the rules of Bonville Golf Resort have not been adhered to. These rules are consistent with the etiquette outlined by the R&A in the rules of golf and are monitored by golf operations staff.
  • All patrons utilising the Bonville Golf Resort’s facilities do so under the instruction of the resort staff. Failure to adhere to instructions may result in removal from the golf course.
  • No refunds will be given in the event that the customer is removed from the course.